Fortunately, there is absolutely no way for client information from any of the tools to be accidentally deleted by our staff or systems.
On the Standard Plan, event data is deleted exactly 12 months after the event date. Data for an event on January 1, 2019 would be deleted on January 1, 2020. (Our upgraded plans allow for much longer data retention.)
(There is no limit to how early one can start working on a list. Using the dates above, one could have started their list in 2009 and still have the data in place for their 2019 event. It's only 1 year AFTER the event when data is purged.)
Client information can be deleted manually by you at anytime through the Event section of your account. Through the Event section, you can view/edit/print/delete any of your client's information. Be careful not to accidentally delete any of your client's information unless you are absolutely sure. There is no way to retrieve deleted information.
On the Standard Plan, event data is deleted exactly 12 months after the event date. Data for an event on January 1, 2019 would be deleted on January 1, 2020. (Our upgraded plans allow for much longer data retention.)
(There is no limit to how early one can start working on a list. Using the dates above, one could have started their list in 2009 and still have the data in place for their 2019 event. It's only 1 year AFTER the event when data is purged.)
Client information can be deleted manually by you at anytime through the Event section of your account. Through the Event section, you can view/edit/print/delete any of your client's information. Be careful not to accidentally delete any of your client's information unless you are absolutely sure. There is no way to retrieve deleted information.
Please feel free to contact us for further explanation, clarification, or assistance
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